Shipping policy
The short version. Shipping to the United States and the European Union is included in the price. Your print is produced within 2 to 5 business days, close to where it ships, and then travels with tracking: estimated 3 to 5 business days in the United States, 3 to 7 in Europe. You get the tracking link by email as soon as it ships. If anything looks wrong, please write to support@pastincolor.com. We'll gladly help!
Last updated: 9 September 2026. This policy forms part of our terms of service.
1. Production
Every print is produced on demand by our professional print partner, from the approved file for that edition. Production takes 2 to 5 business days for posters; framed and canvas formats can take a few days longer. Orders placed at a collection's opening may be at the longer end of that range for the first few days. We do not hold finished stock; that is what keeps the edition honest.
2. Where prints are produced
Our print partner has facilities in the United States and in the European Union, and orders are normally produced close to where they ship. That is why delivery is quick and why import charges are not expected in either region. Routing depends on which facility can produce the format you ordered, so we cannot promise a specific facility for a specific order.
3. Delivery estimates
| Destination | After production | Typical total from order |
|---|---|---|
| United States | 3 to 5 business days | 5 to 10 business days |
| European Union | 3 to 7 business days | 5 to 12 business days |
| United Kingdom and other countries | not offered at launch; if we open a destination, its cost and estimate are shown at checkout | allow up to three weeks |
These are estimates from the carriers, not guarantees. Peak season, weather and customs can add days. If tracking has not moved for a week, write to us and we will chase it.
4. Tracking
You receive a tracking link by email as soon as your order ships. If the order contains more than one print, or prints in different formats, it may ship in more than one parcel, each with its own link.
5. Changing the address
Email support@pastincolor.com as soon as possible with your order number and the correct address. We can change it until production starts, usually within one business day of the order. After that the parcel is addressed and we cannot redirect it.
6. Wrong address and unclaimed parcels
If the address you gave is one the carrier cannot deliver to, or a parcel is not collected, it returns to the production facility. We will contact you. Reshipping to a corrected address is at your cost, and a returned parcel that is not reshipped within about 30 days cannot be recovered. Your rights as an EU or UK consumer are unaffected; see section 6 of the refund and returns policy. Please check the address at checkout.
7. Customs and import charges
Because prints are produced in the region they ship to, orders to the United States and the European Union are not expected to attract import charges. For any other destination, duties and taxes that arise are the recipient's responsibility; we will say so before shipping where we can.
8. Damaged on arrival
Keep the packaging and send us photographs within 30 days of delivery. We replace damaged prints free of charge; the full process is in our refund and returns policy.
9. Contact
support@pastincolor.com. We reply, usually within two business days.
Related: refund and returns policy, terms of service, frequently asked questions.